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The WhatsApp Hack Showed the Weaknesses of Consumer Apps, but Salt Communications has a Solution.

WhatsApp Hack - One year on from WhatsApp Hack - Whats changed

In May 2019, Salt Communications published a blog about the latest WhatsApp security vulnerability which was made public on the 13th May 2019. It was in reference to the sophisticated NSO spyware, Pegasus, being used to spy on unsuspecting iOS WhatsApp users’ phones by recording phone calls, opening messages and controlling the phones microphone and camera. Since this incident WhatsApp has sued the NSO Group, claiming that the cyber attack violated US laws, including the Computer Fraud and Abuse Act (CFAA). This case is ongoing and it is unclear how it will be resolved.

That is not the end of the problem. Just a month after the incident in May 2019 there was a security hack which allowed a hacker to transform an audio call into a video call, without the victim knowing. According to The Independent, researchers from cyber security firm, Symantec, uncovered the ‘Media File Jacking’ vulnerability. Android users were now the main targets for this attack. Such a vulnerability gave hackers the ability to “misuse and manipulate sensitive information, for personal gain or to wreak havoc.”

According to The Financial Times, since 2019, there has been a severe escalation in the number of WhatsApp security flaws. With 2 billion users and an open and unrestricted user base, WhatsApp is still the most popular chat app in the world. Consumers are not worried about well documented security flaws – except maybe for those (prosumers) using it for sensitive business communications. For these CISOs of these users, the increasing number of bugs, trojans, flaws and hacks is becoming more and more difficult to ignore. Does the obvious ease-of-use outweigh the risk?

In January 2020, WhatsApp was put at the forefront of the news again, when The Guardian released an article stating that Amazon Founder, Jeff Bezos, believed that an encryption message sent to him from the Saudi Arabian Crown Prince, Mohammed Bin Salman injected malicious software onto his phone.

Not surprisingly, it has been revealed that while WhatsApp has typically been the main communication channel for MP’s, world leaders and business moguls, the European Commission has stated that ‘WhatsApp should not be the app of choice’ for those who want to keep their communications private. This decision comes a month after the United Nations claimed that ever since the May 2019 security vulnerability, officials have been barred from using WhatsApp due to security fears.

Then came COVID-19…

The main impact of the global pandemic has been the disappearance of business travel and the closure of many work offices for long periods. Effective remote working requires frequent communication through smartphones, laptops, tablets and maybe even the odd landline call! There has obviously been a massive increase in the use of real-time communication apps to try to fill the gap in face-to-face meetings. However, there is a good reason why a lot of these meetings would normally take place in person, namely, the sensitivity of the subject matter. With the existence of security flaws associated with WhatsApp and other consumer messaging applications, organisations which deal with sensitive content must be more aware of the risks associated with using these applications.

WhatsApp is a consumer app and by definition the end user is in control of how they use the system. WhatsApp has no concept of a corporate admin portal to configure security settings nor does it have a reporting function to ensure compliance.

As a large number of decision makers within organisations are now being forced to work from home, the continued use of consumer messaging applications poses a great risk for these organisations due to the inherent insecurity of the systems.

The fact remains a year later, that organisations which deal with sensitive business, government or client information should not use consumer apps to share information. By choosing a closed system, such as Salt Communications, organisations are protected against the risk of critical and private data being compromised.

Salt Communications understands that encryption is simply not enough to secure data. Salt Communications offers a highly secure platform which provides the same convenient user experience as consumer apps, but in a safer and more secure manner, enabling the customer to have full, centralised control of the system at all times. Salt Communications is the best armour organisations have to protect trade secrets and other sensitive, strategic and proprietary information. Especially during these uncertain times when nearly all communication is taking place via mobile phones. Salt Communications offers a software solution that is more than a secure mobile app: it also offers a web-based management platform that allows for the dynamic provisioning of secure mobile voice and text communications.

To find out more information about the award winning Salt Communications secure communications platform or to avail from a free trial, please contact our team on

About Salt Communications

Salt Communications is a multi-award winning cyber security company providing a fully enterprise-managed software solution giving absolute privacy in mobile communications. It is easy to deploy and uses multi-layered encryption techniques to meet the highest of security standards. Salt Communications offers ‘Peace of Mind’ for Organisations who value their privacy, by giving them complete control and secure communications, to protect their trusted relationships and stay safe. Salt Communications is headquartered in Belfast, N. Ireland, for more information visit our website.

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